Help & Support

Welcome to wRELAY support. This page covers the most common questions about using your secure company workspace on web and mobile.

Getting started

Signing in — use the credentials issued by your company administrator.
Secure email & messaging — all communication is governed and audit-logged.
Mobile app — sign in with the same credentials you use on the web.

Meetings & calls

Schedule a meeting — open the calendar and create a meeting. Every

meeting automatically gets a secure join link, a Meeting ID, and a passcode (required by default).

Invite people — use Copy Meeting Link or Copy Invitation (which

includes the title, time, link, Meeting ID, passcode, and host) and share it however you like. Invited members are also notified in-app.

Join — click Join Meeting in the calendar event, open the link, or

enter the Meeting ID + passcode. Meetings work on both web and mobile.

Audio & video setup — in a call, open the Settings (gear) to choose

and test your camera, microphone, and speaker — you can preview your camera, watch the mic level meter, play a speaker test, and switch devices at any time during the call.

Host controls — the host can enable a waiting room (admit or deny

each person), remove participants, and end the meeting for everyone. Once a meeting ends, its link no longer works.

Guest access (people without an account)

If the host turns on Allow guest access, external guests can join from

the meeting link by entering their name, the Meeting ID, and the passcode — no account required.

Guests wait in the lobby until the host admits them, and they only ever

reach that one meeting — nothing else in the workspace.

Meeting security options

When creating a meeting you can require a password (on by default), enable a waiting room, allow guest access, or restrict the meeting to authenticated company users only. Choose the combination your conversation needs.

Common questions

I forgot my password. Contact your company administrator to request a reset.
I can't access a workspace. Your account may be inactive — ask your administrator to verify your status.
A guest can't join. Confirm the host enabled Allow guest access, the

meeting hasn't ended, and the guest has the correct Meeting ID + passcode.

My camera or mic isn't working in a call. Open the in-call Settings

gear to pick the right device and check browser permissions.

Something isn't working. Note what you were doing and reach out below.

Contact support

If you still need help, contact your company administrator or your wRELAY support representative. Please include a short description of the issue and the approximate time it happened so we can review the relevant audit trail.